Manual Entry Templates

When completing the learner and/or employer manual entry template, please ensure you refer to the relevant survey master for coding. 

If you do not follow the survey master coding conventions, the system will not accept the data (an error message will list the cells with invalid entries).

Please contact the VET Quality Indicator Service team if you require clarification on this process to ensure efficient turnaround of reports.

Learner Survey Master

Manual Data Entry Template Spreadsheet (Learner)

Employer Survey Master

Manual Data Entry Template Spreadsheet (Employer)


Competency Completion

If you have questions about the Competency Completion Online System, it is managed by NCVER.  For all Competency Completion enquiries, contact NCVER by email or phone 08 8230 8468.

Please note that as indicated by ASQA on their website, "with the introduction of national VET reporting for all RTOs, there is no longer a requirement for RTOs to report competency completions via CCOS".


Feedback and Support

As the VET Quality Indicator Service system is brand new and in continuous development, we welcome all feedback, whether positive or negative. Please send feedback to us by email.

If you are making a support request or reporting a technical issue, please make sure to provide the following information:

  • Device

(e.g. PC, Mac, tablet, mobile)

  • Browser type

(e.g. Chrome, Firefox)

  • Browser Version

Please check your browser’s ‘About’ function for this information.

  • Description of issue

Please describe how the problem arose, and steps we can take to recreate and investigate the issue on our end. Screenshots of any issues with the site, and/or error messages, are very helpful.

Please Note: the VET Quality Indicator Service website will not function on versions of Internet Explorer older than version 11.


Legacy AQTF Documentation

The following resources are provided for RTOs to help them understand their reporting requirements under the AQTF and gain the most out of their quality assurance and continuous improvement strategies.

Please note, however, that they predate the most recent review of AQTF, and hence may be outdated in some of the information they contain.

Learner Engagement Survey

The Learner Questionnaire focuses on whether learners are engaging in activities that are likely to promote high-quality skill outcomes and includes learner perceptions of the quality of their competency development and of the support they have received during their training.

Learner Survey Guide

Learner Questionnaire (this PDF is not a 'Scannable Survey')

Learner Survey Sample Cover Letter

Employer Satisfaction Survey

The Employer Questionnaire collects information from employers of learners participating in nationally recognised training.  The survey focuses on employer evaluation of learner competency development and the relevance of the overall quality of the training and assessment provided by RTOs.

Employer Survey Guide

Employer Questionnaire (this PDF is not a 'Scannable Survey')

Employer Survey Sample Cover Letter

Survey Practicalities

Engaging the Learner Voice

Enhancing Survey Response Rates

Working with Learner and Employer Expectations


Interpreting Quality Indicator Data Guide

Benchmarking for Continuous Improvement

Monitoring Quality Data Over Time

Building Confidence in Your RTOs Services

© Commonwealth of Australia 2007, 2008

This work is copyright. Apart from any use permitted under the Copyright Act 1968, no part may be reproduced by any process without the written permission of the Commonwealth acting through the Department of Education, Employment and Workplace Relations. The views expressed herein do not necessarily represent views of the Australian Government Department of Education, Employment and Workplace Relations.