The ACER Emotional Intelligence Accreditation program is a face-to-face  two-day training course (including pre- and post-course work) which teaches participants how to administer, score and interpret a valid emotional intelligence instrument, the Emotional Quotient Inventory (EQ-i 2.0), in addition to the Emotional Quotient 360 (EQ 360) assessment. Following certification, participants will be able to use the EQ-i 2.0 and EQ 360 for coaching, training, team development, recruitment, succession planning and talent management. These instruments have particular relevance for executive coaching, personal coaching, leadership development and employee engagement.

Course prerequisites

Participants must meet one of the following minimum entry requirements for enrolment:

  • a relevant degree, such as: 
    • Bachelor of Human Resource Management
    • Bachelor of Management
    • Master of Business Administration
  • demonstrated commercial experience in Human Resources management roles

Upon successful registration of the program participants have to send details of their pre-program preparation. This will include some background reading, completion of an EQ-i 2.0 questionnaire and the completion of a further questionnaire to confirm background experience, learning needs and preferences or each participant.

Intended learning outcomes

Participants will be able to:

  • Understand emotional intelligence and explain its importance.
  • Apply the components of the EQ-i 2.0 and EQ 360 including defining composite scales and subscales.
  • Understand the science behind the EQ-i 2.0 and EQ 360.
  • Evaluate and analyse an EQ-i 2.0 and EQ 360 assessment.
  • Administer the EQ-i 2.0 and EQ 360.
  • Follow a structured approach when preparing for a feedback session.
  • Demonstrate the ability to conduct an effective assessment feedback session.
  • Interpret the benefits of emotional intelligence to client groups and stakeholders.
  • Describe how emotional intelligence applies to different disciplines.
  • Identify resources available post-certification.
  • Assess which report type is appropriate for client.

EQ-i Requirements for Qualification:

  • Training in a human service area or significant experience working in a human service area.
  • Complete the pre-course work prior to Workshop 1.
  • Attend all workshop sessions.
  • Successfully complete the post course work exam.

Webinar/workshop in detail:

Upon successful completion of the course and final exam, participants will have access to the full range of the EQI-2.0 assessments and resources.

Delivery mode

Face to face

 Time and duration

Full day workshop

ACER State offices


Course handouts and sample reports.

Registration Cost

$2194.50 inc. GST

Course cost includes lunch and course notes.

For more information

By submitting this registration you acknowledge that you accept and understand the terms and conditions governing your participation in this event.

Course cost includes lunch and course notes.

ACER Customer Service
Tel: 1800 338 402 (toll free) or +61 3 9277 5447